Thursday, March 5, 2009

Our Mission

We here at Russo Bros. & Co. have a mission and set of core values that we apply to our everyday work.

Mission Statement
We are committed to 100% customer satisfaction by providing outstanding, on-time, quality service with the highest caliber employees.

Core Values
  • Accountability: We follow through on our responsibilities and actions
  • Teamwork: Our office and field staff work together to provide outstanding service to our clients.
  • Honesty: We always deliver value to the client and inform them of their options.
  • Integrity: We never compromise our professional recommendations to save a client time or money. We always treat a client's home or office as if it was our own.
  • Quality: We pride ourselves on high quality work products that help maintain the safety and well being of our clients.
  • Organized: We keep our trucks neat and fully stocked so we can perform all service calls the first time.
  • Cleanliness: We always smell good and look presentable when performing service calls.
  • Friendliness: We keep communications open; anyone can speak with anyone within our company.
  • Respect: All employees have value to add to our organization.