Our Mission

We here at Russo Bros. & Co. have a mission and set of core values that we apply to our everyday work.

Mission Statement

We are committed to 100% customer satisfaction by providing outstanding, on-time, quality service with the highest caliber employees.

Core Values

• Accountability: We follow through on our responsibilities and actions
• Teamwork: Our office and field staff work together to provide outstanding service to our clients.
• Honesty: We always deliver value to the client and inform them of their options.
• Integrity: We never compromise our professional recommendations to save a client time or money. We always treat a client's home or office as if it was our own.
• Quality: We pride ourselves on high quality work products that help maintain the safety and well being of our clients.
• Organized: We keep our trucks neat and fully stocked so we can perform all service calls the first time.
• Cleanliness: We always smell good and look presentable when performing service calls.
• Friendliness: We keep communications open; anyone can speak with anyone within our company.
• Respect: All employees have value to add to our organization.

Visit our site to learn the history of Russo Bros. & Co. >>

Happy Valentine's Day!

Our booties are red,

Our uniforms are blue,

If your faucet is leaking,

We'll fix it for you!

To book an appointment, call 1-800-MR-RUSSO or schedule service online>>

Lower your hot water bill

A typical house spends 14% of their energy bill on hot water. Tips to lower this cost include:

• Installing a low-flow shower head. It can cut water usage by as much as 50%.
• Keep showers under 5 minutes.
• Attach low-flow aerators to kitchen and bathroom faucets. The faucet will flow stronger while using less water. (For a family of four this can save thousands of gallons of water per year.)
• When vacationing during these cold winter months, remember to place your water heater in vacation mode.

Read more tips from Russo Bros. & Co. >>

We install water softeners and deliver salt

Did you know Russo Bros. & Co. installs water softeners? If you are interested, call 1-800-MR-RUSSO and we'll send a technician to your home. He will take a look at what needs to be done and give you a personalized quote. If you choose to go ahead with the work, he can do it right then and there!

Already have a water softener? Russo Bros. & Co. delivers salt directly to your water softener. Our technician will fill your tank and make sure your water softener is running at peak efficiency. To schedule a delivery, simply call 1-800-MR-RUSSO.

Learn more about our water quality services >>

You can schedule an appointment online or call 1-800-MR-RUSSO.

Cold Weather Tips to Save Your Pipes, pt II

Last week we went over some tips to protect your home before cold weather sets in.  This week we're going to continue with tips for when temperatures get menacingly low.

When temperatures fall below zero:

• Allow a small trickle of water to run overnight to keep pipes from freezing. 
• Open cabinet doors to expose pipes to warmer room temperatures to keep them from freezing.

What do you do if your pipes freeze?

• Shut off the water immediately. Don't attempt to thaw frozen pipes unless the water is shut off. Freezing can often cause unseen cracks in pipes or joints that will leak when thawed.
• Apply heat to a frozen pipe by warming the air around it, or by applying heat directly to a pipe. You can use a hair dryer, space heater, or hot water. Be sure not to leave space heaters unattended, and avoid the use of kerosene heaters or open flames.
• Once the pipes have thawed, turn the water back on slowly and check for cracks and leaks.

Cold Weather Tips to Save Your Pipes

Before cold weather sets in:

• Know what areas of your home, such as basements, crawl spaces, unheated rooms, and outside walls, are most vulnerable to freezing.
• Eliminate sources of cold air near water lines by fixing windows, insulating walls, sealing cracks, closing off crawl spaces, and eliminating drafts near doors.
• Make sure everyone in your household knows where your main water shut-off valve is. If a pipe freezes or bursts, shut the water off immediately.
• Protect your pipes and water meter. Wrap exposed pipes with insulation or an electrical pipe heater. If your meter is located in a pit outside, keep the pit lid closed tightly and let any snow that falls cover it; snow acts as insulation, so don't disturb it.

Check back next week when we tell you how to protect your home when temperatures fall below zero and what to do if your pipes freeze.

If you need help protecting your home call 1-800-MR-RUSSO or schedule service on our website >>

Russo Bros. & Co. wishes you a Happy New Year!

We're offering $20.09 off your next service to commerate the new year.  Use this coupon to fix that dripping faucet and check off one of your resolutions!

To book an appointment, call 1-800-MR-RUSSO or visit our schedule service page >>